Auto Responses
Auto responses make the bot reply automatically when a viewer types a configured word or phrase in chat — no ! command needed. They're handy for FAQs ("what's your discord?"), recurring questions, or canned answers your mods would otherwise type by hand.
They're different from the other reply types:
- Commands are invoked on purpose with a
!prefix. - Timers post on a schedule, not in response to chat.
- Event responses react to follows, subs, raids, and other events — not to chat content.
Auto responses are managed on the Auto Responses page (/auto-responses, under Chat Bot in the sidebar), which needs the auto-responses.manage permission — granted to the Owner, every Admin, and every Moderator by default. The feature is free for every workspace.
Creating a rule
Click New auto response and fill in the dialog:
- Name — a label so you recognise the rule later (up to 64 characters).
- Match mode — how the keywords are compared (see below).
- Keyword(s) — the word(s) or phrase that trigger the reply. Matching is case-insensitive.
- Message — what the bot posts, up to 500 characters. You can drop in the placeholders
{user}(the viewer's login),{displayname}(their display name), and{channel}(your channel) — there are insert buttons for each. - Who may trigger it — the minimum role required: Everyone, Follower, Subscriber, VIP, Moderator, or Broadcaster.
- Cooldowns and Min. chat lines — rate limits, described below.
- Enabled — turn the rule on or off without deleting it.
Match modes
Any word and All words take up to 20 keywords (comma- or line-separated); Exact phrase and Regex use a single entry. All matching ignores upper/lower case.
Rate limiting
So the bot doesn't repeat itself, each rule has independent limits:
- Global cooldown (default 5 minutes) — after the rule fires, it stays quiet for the whole chat for this long.
- Per-user cooldown (default off) — the same viewer can't re-trigger that rule until this time passes.
- Min. chat lines (default off) — the rule only fires again once this many new chat messages have gone by, so it won't spam during a busy conversation.
When a message could match more than one rule, the first matching rule wins and the rest are skipped. The broadcaster and mods do not bypass these cooldowns.
Testing a rule
Each rule has a Test button that posts its rendered message to your chat (prefixed with a 🧪) so you can see exactly how it reads before going live. The rule has to be enabled and your channel connected for the test to send.